Emotional Intelligence

Emotional intelligence (EI) describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence has been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985.

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn’t until the publication of Daniel Goleman’s best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

Call toll free 1 (877) 477-3250 to book this workshop.

Emotional Intelligence Course Outline:

Getting Started
Icebreaker
Ground rules
The parking lot
Workshop Objectives
Action plans and Evaluation forms
What is Emotional Intelligence
Self Management
Self Awareness
Self Regulation
Self Motivation
Empathy
Four skills in emotional intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions
Verbal Communication Skills
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language.
Tools to Regulate Your Emotions
Seeing the Other Side
Self Management and Self Awareness
Giving in Without Giving Up
Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Business Practices (Part 1)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
Business Practices (Part 2)
Optimism
Pessimism
The Balance Between Optimism & Pessimism
Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

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