Interpersonal Skills

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Call toll free 1 (877) 477-3250 to book this workshop.

Interpersonal Skills :

Module One: Getting Started
Icebreaker
Ground rules
The parking lot
Workshop objectives
Action plans and evaluation forms
Module Two: Verbal Communication Skills
Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power
Module Three: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Module Four: Making Small Talk and Moving Beyond
Starting a Conversation
The Four Levels of Conversation
Module Five: Moving a Conversation Along
Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness
Module Six: Remembering Names
Creating a Powerful Introduction
Using Mnemonics
Uh-Oh… I’ve Forgotten Your Name
Module Seven: Influencing Skills
Seeing the Other Side
Building a Bridge
Giving in Without Giving Up
Module Eight: Bringing People to Your Side
A Dash of Emotion
Plenty of Facts
Bringing it All Together
Module Nine: Sharing Your Opinion
Using I Messages
Disagreeing Constructively
Building Consensus
Module Ten: Negotiating Basics
Preparation
Opening
Bargaining
Closing
Module Eleven: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluation

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