Knowledge Management

The Encarta Dictionary defines knowledge management as, “the organization of intellectual resources and information systems within a business environment.” Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!

This one-day course will give you the tools that you need to begin implementing knowledge management in your organization, no matter what the size of your company or your budget.

Call toll free 1 (877) 477-3250 to book this workshop.

Knowledge Management (KM) :

Module One: Getting Started
Icebreaker
Ground rules
The parking lot
Workshop objectives
Action plans and evaluation forms
Module Two: Understanding Knowledge Management
What is Knowledge
What is Knowledge Management
A Brief History
Applications in the Workplace
Module Three: Do’s and Don’ts
Date, Information, And Knowledge
The Tacit Mode
The Explicit Mode
Identifying Conversion Categories
Module Four: The Knowledge Management Life Cycle
Understanding Episodes
Acquisition
Knowledge
Integration
Module Five: The New Knowledge Management Paradigm
Paradigms of the Past
The New Paradigm
Implications and Applications
The KM Endgame
Module Six: Knowledge Management Models
The Nona and Takeuchi Model (SECI)
Wiig Model
Kakadadse Model
Boisot Model
Module Seven: Building a KM Rationale
Why Rationale is Necessary
Building A Business Case
Finding Success Stories
The Commodization/Customization Model
Module Eight: Customizing Knowledge Management Definitions
Components of a KM Definition
Customizing the Components
Sample Definitions
Creating a KMBOK
Module Nine: Implimenting Knowledge Management in Your Organization
Gathering Support
Identifying Opportunities For Revenue Streams
Key Knowledge Management Techniques
A Map For Success
The No-Budget Scenario
Module Ten: 
About the Chief Knowledge Officier
Knowledge Management Skill Checklist
The KM Imperative
The Hype Curve
Barriers And Helpers To Success
Module Eleven: Advanced Topics
The Knowledge Management Maturity Model
Absorptive Capacity
Rustineness
Process Model Types
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

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