Creative Problem Solving

Have you ever found yourself in a situation where…

– You needed to solve a tough customer issue?
– You had to make a major purchase?
– You had to assign chores in the family?

We all solve problems of every size every day. This workshop will give participants some processes and tools to make their problem solving effective and creative, and to help them create win-win situations.

Call toll free 1 (877) 477-3250 to book this workshop.

Creative Problem Solving :

Module One: Getting Started
Icebreaker
Ground rules
The parking lot
Workshop objectives
Action plans and evaluation forms
Module Two: The Problem-Solving Method
Introduction to Six-Step Process
Problem Definition
Information Gathering
Generating Possible Solutions
Analyzing the Solutions
Selecting the Best Solution(s)
Planning the Next Course Of Action (Next Steps)
Module Three: Problem Definition
Identifying the Problem
PAG vs. PAU
Determining the Scope
Writing the Problem Statement
Module Four: Information Gathering
Understanding Types of Information
Identifying Key Questions
Developing Criteria
Module Five: Brainstorming Basics
Creating a Creative Space
Setting the Ground Rules
Generating Ideas
Module Six: Generating Solutions, Part One
Logistical Solutions
Using Affinity Diagrams
Word-Chaining
Module Seven: Generating Solutions, Part Two
Using the Box Method
Using the Six Thinking Hats
Using the Blink Method
Module Eight: Evaluating Solutions
Developing Criteria
Using Cost/Benefit Analysis
Group Voting
Module Nine: Selecting a Solution
Doing a Final Analysis
Facts vs. Intuition
Refining and Re-Refining the Shortlist
Module Ten: Planning Your Next Steps
Identifying Tasks
Identifying Resources
Evaluating and Adapting
Module Eleven: Recording Lessons Learned
Planning the Follow-Up Meeting
Celebrating Successes
Identifying Improvements
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

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