Supervising Others

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Call toll free 1 (877) 477-3250 to book this workshop.

Supervising Others :

Module One: Getting Started
Icebreaker
Ground rules
The parking lot
Workshop objectives
Action plans and evaluation forms
Module Two: Setting Expectations
Defining the Requirements
Identifying Opportunities for Improvement and Growth
Setting Verbal Expectations
Putting Expectations in Writing
Module Three: Setting Goals
Understanding Cascading Goals
Setting SMART Goals
Helping Others Set Goals
Module Four: Assigning Work
General Principles
The Dictatorial Approach
The Apple-Picking Approach
The Collaborative Approach
Module Five: Degrees of Delegation
Level One: Complete Supervision
Level Two: Partial Supervision
Level Three: Complete Independence
Module Six: Implementing Delegation
Deciding to Delegate
To Whom Should You Delegate
Providing Instructions
Monitoring the Results
Troubleshooting Delegation
Module Seven: Providing Feedback
Characteristics of Good Feedback
Feedback Delivery Tools
Informal Feedback
Formal Feedback
Module Eight: Managing Your Time
The 80/20 rule
Prioritizing With the Urgent-Important Matrix
Using a Productivity Journal
Using Routines to Simplify Your Workday
Module Nine: Resolving Conflict
Using a Conflict Resolution Process
Maintaining Fairness
Seeking Help Within the Team
Seeking Help Outside the Team
Module Ten: Tips for Special Situations
What To Do If You’ve Been Promoted From Within The Team
What To Do If You’re Leading a Brand New Team
What To Do If You’re Taking on an Established Team
Module Eleven:  A Survival Guide for the New Supervisor
Ask the Right Questions of the Right People
Go to Gemba
Keep Learning!
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

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