| Module One: Getting Started |
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Icebreaker |
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Ground rules |
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The parking lot |
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Workshop objectives |
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Action plans and evaluation forms |
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| Module Two: Understanding Facilitation |
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What is Facilitation? |
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What is a Facilitator? |
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When is Facilitation Appropriate? |
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| Module Three: Process vs. Content |
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About Process |
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About Content |
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A Facilitator’s Focus |
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| Module Four: Laying the Groundwork |
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Choosing a Facilitated Approach |
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Planning for a Facilitated Meeting |
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Collecting Data |
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| Module Five: Tuckman and Jensen’s Model of Team Development |
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Stage One: Forming |
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Stage Two: Storming |
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Stage Three: Norming |
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Stage Four: Performing |
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| Module Six: Building Consensus |
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Encouraging Participation |
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Gathering Information |
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Presenting Information |
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Synthesizing and Summarizing |
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| Module Seven: Reaching a Decision Point |
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Identifying the Options |
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Creating a Short List |
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Choosing a Solution |
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Using the Multi-Option Technique |
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| Module Eight: Dealing with Difficult People |
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Addressing Disruptions |
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Common Types of Difficult People and How to Handle Them |
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Helping the Group Resolve Issues on Their Own |
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| Module Nine: Addressing Group Dysfunction |
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Using Ground Rules to Prevent Dysfunction |
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Restating and Reframing Issues |
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Getting People Back on Track |
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| Module Ten: About Intervention |
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Why Intervention May Be Necessary |
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When to Intervene |
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Levels of Intervention |
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| Module Eleven: Intervention Techniques |
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Using Your Processes |
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Boomerang it Back |
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ICE It: Identity, Check for agreement, Evaluate how to Resolve |
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| Module Twelve: Wrapping Up |
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Words from the Wise |
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Review of Parking Lot |
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Lessons Learned |
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Completion of Action Plans and Evaluations |
