| Module One: Getting Started |
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Icebreaker |
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Ground rules |
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The parking lot |
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Workshop objectives |
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Action plans and evaluation forms |
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| Module Two: Verbal Communication Skills |
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Listening and Hearing: They Aren’t the Same Thing |
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Asking Questions |
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Communicating with Power |
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| Module Three: Non-Verbal Communication Skills |
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Body Language |
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The Signals You Send to Others |
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It’s Not What You Say, It’s How You Say It |
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| Module Four: Making Small Talk and Moving Beyond |
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Starting a Conversation |
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The Four Levels of Conversation |
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| Module Five: Moving a Conversation Along |
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Asking for Examples |
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Using Repetition |
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Using Summary Questions |
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Asking for Clarity and Completeness |
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| Module Six: Remembering Names |
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Creating a Powerful Introduction |
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Using Mnemonics |
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Uh-Oh… I’ve Forgotten Your Name |
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| Module Seven: Influencing Skills |
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Seeing the Other Side |
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Building a Bridge |
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Giving in Without Giving Up |
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| Module Eight: Bringing People to Your Side |
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A Dash of Emotion |
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Plenty of Facts |
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Bringing it All Together |
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| Module Nine: Sharing Your Opinion |
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Using I Messages |
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Disagreeing Constructively |
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Building Consensus |
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| Module Ten: Negotiating Basics |
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Preparation |
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Opening |
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Bargaining |
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Closing |
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| Module Eleven: Making an Impact |
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Creating a Powerful First Impression |
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Assessing a Situation |
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Being Zealous without Being Offensive |
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| Module Twelve: Wrapping Up |
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Words from the Wise |
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Review of Parking Lot |
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Lessons Learned |
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Completion of Action Plans and Evaluation |
