| Module One: Getting Started | |
| Icebreaker | |
| Ground rules | |
| The parking lot | |
| Workshop objectives | |
| Action plans and evaluation forms | |
| Module Two: Creating the Program | |
| Performing a Needs Analysis | |
| Writing the Basic Outline | |
| Researching, Writing, and Editing | |
| Module Three: Choosing Your Delivery Methods | |
| Basic Methods | |
| Advanced Methods | |
| Basic Criteria to Consider | |
| Module Four: Verbal Communication Skills | |
| Listening and Hearing: They Aren’t the Same Thing | |
| Asking Questions | |
| Communicating with Power | |
| Module Five: Non-Verbal Communication Skills | |
| Body Language | |
| The Signals You Send to Others | |
| It’s Not What You Say, It’s How You Say It | |
| Module Six: Overcoming Nervousness | |
| A Word From The Boss | |
| Preparing Mentally | |
| Physical Relaxation Techniques | |
| Appearing Confident in Front of the Crowd (Even If You Don’t Feel That Way) | |
| Module Seven: Creating Fantastic Flip Charts | |
| Required Tools | |
| The Advantages of Pre-Writing | |
| Using Colours Appropriately | |
| Creating a Plan B | |
| Module Eight: Creating Compelling PowerPoint Presentations | |
| Required Tools | |
| Tips and Tricks | |
| Creating a Plan B | |
| Module Nine: Wow ‘Em with the Whiteboard | |
| Traditional and Electronic Whiteboards | |
| Required Tools | |
| Using Colours Appropriately | |
| Creating a Plan B | |
| Module Ten: Vibrant Videos and Amazing Audio | |
| Required Tools | |
| Tips and Tricks | |
| Creating a Plan B | |
| Module Eleven: Pumping It Up a Notch | |
| Make Them Laugh a Little | |
| Ask Them a Question | |
| Encouraging Discussion | |
| Dealing with Questions | |
| Module Twelve: Wrapping Up | |
| Words from the Wise | |
| Review of Parking Lot | |
| Lessons Learned | |
| Completion of Action Plans and Evaluations | |