| Module One: Getting Started |
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Icebreaker |
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Ground rules |
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The parking lot |
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Workshop objectives |
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Action plans and evaluation forms |
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| Module Two: Setting Expectations |
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Defining the Requirements |
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Identifying Opportunities for Improvement and Growth |
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Setting Verbal Expectations |
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Putting Expectations in Writing |
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| Module Three: Setting Goals |
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Understanding Cascading Goals |
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Setting SMART Goals |
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Helping Others Set Goals |
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| Module Four: Assigning Work |
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General Principles |
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The Dictatorial Approach |
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The Apple-Picking Approach |
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The Collaborative Approach |
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| Module Five: Degrees of Delegation |
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Level One: Complete Supervision |
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Level Two: Partial Supervision |
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Level Three: Complete Independence |
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| Module Six: Implementing Delegation |
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Deciding to Delegate |
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To Whom Should You Delegate |
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Providing Instructions |
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Monitoring the Results |
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Troubleshooting Delegation |
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| Module Seven: Providing Feedback |
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Characteristics of Good Feedback |
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Feedback Delivery Tools |
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Informal Feedback |
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Formal Feedback |
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| Module Eight: Managing Your Time |
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The 80/20 rule |
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Prioritizing With the Urgent-Important Matrix |
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Using a Productivity Journal |
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Using Routines to Simplify Your Workday |
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| Module Nine: Resolving Conflict |
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Using a Conflict Resolution Process |
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Maintaining Fairness |
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Seeking Help Within the Team |
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Seeking Help Outside the Team |
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| Module Ten: Tips for Special Situations |
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What To Do If You’ve Been Promoted From Within The Team |
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What To Do If You’re Leading a Brand New Team |
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What To Do If You’re Taking on an Established Team |
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| Module Eleven: A Survival Guide for the New Supervisor |
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Ask the Right Questions of the Right People |
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Go to Gemba |
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Keep Learning! |
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| Module Twelve: Wrapping Up |
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Words from the Wise |
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Review of Parking Lot |
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Lessons Learned |
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Completion of Action Plans and Evaluations |
