| Module One: Getting Started |
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Icebreaker |
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Ground rules |
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The parking lot |
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Workshop objectives |
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Action plans and evaluation forms |
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| Module Two: Understanding Diversity |
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What is Diversity? |
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Related Terms and Concepts |
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A Brief History |
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A Legal Overview |
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| Module Three: Understanding Stereotypes |
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Stereotypes vs. Biases |
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Identifying Your Baggage |
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Understanding What This Means |
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| Module Four: Breaking Down the Barriers |
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Changing Your Personal Approach |
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Encouraging Workplace Changes |
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Encouraging Social Changes |
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| Module Five: Verbal Communication Skills |
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Listening and Hearing: They Aren’t the Same Thing |
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Asking Questions |
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Communicating with Power |
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| Module Six: Non-Verbal Communication Skills |
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Body Language |
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The Signals You Send to Others |
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It’s Not What You Say, It’s How You Say It |
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| Module Seven: Being Proactive |
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Encouraging Diversity in the Workplace |
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Preventing Discrimination |
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Ways to Discourage Discrimination |
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| Module Eight: Coping with Discrimination |
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Identifying if You Have Been Discriminated Against |
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Methods of Reprisal |
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Choosing a Course of Action |
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| Module Nine: Dealing with Diversity Complaints as a Person |
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What To Do If You’re Involved In A Complaint |
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Understanding Your Role |
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Creating a Support System |
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| Module Ten: Dealing with Diversity Complaints as a Manager |
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Recording the Complaint |
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Identifying Appropriate Actions |
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Choosing a Path |
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| Module Eleven: Dealing with Diversity Complaints as an Organization |
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Receiving a Complaint |
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Choosing a Response |
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Learning from the Complaint |
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| Module Twelve: Wrapping Up |
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Words from the Wise |
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Review of Parking Lot |
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Lessons Learned |
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Completion of Action Plans and Evaluations |
