Administrative Support Corporate Training
Call toll free 1 (877) 477-3250 to book this workshop.
Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.
Call toll free 1 (877) 477-3250 to book this workshop.
Module One: Getting Started | |
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Icebreaker |
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Ground rules |
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The parking lot |
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Workshop objectives |
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Action plans and evaluation forms |
Module Two: Getting Organized, Part One | |
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Dealing with E-Mail |
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Managing Electronic Files |
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Keeping Track of the Paper Trail |
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Making the Most of Voice Mail |
Module Three: Getting Organized, Part Two | |
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Keeping Your Workspace Organized |
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Using a To-Do Book |
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The Extra Mile: Adding Project Management Techniques to Your Toolbox |
Module Four: Managing Time | |
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Managing Your Time |
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Keeping Others on Track |
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Maintaining Schedules |
Module Five: Getting It All Done On Time | |
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Prioritizing |
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The Secret to Staying on Track |
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Goal Setting |
Module Six: Special Tasks | |
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Planning Small Meetings |
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Planning Large Meetings |
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Organizing Travel |
Module Seven: Verbal Communication Skills | |
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Listening and Hearing: They Aren’t the Same Thing |
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Asking Questions |
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Communicating with Power |
Module Eight: Non-Verbal Communication Skills | |
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Body Language |
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The Signals You Send to Others |
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It’s Not What You Say, It’s How You Say It |
Module Nine: Empowering Yourself | |
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Being Assertive |
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Resolving Conflict |
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Building Consensus |
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Making Decisions |
Module Ten: The Team of Two | |
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Working with Your Manager |
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Influencing Skills |
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What to Do in Sticky Situations |
Module Eleven: Taking Care of Yourself | |
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Ergonomics |
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Stress Management |
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Dealing with a Heavy Workload |
Module Twelve: Wrapping Up | |
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Words from the Wise |
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Review of Parking Lot |
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Lessons Learned |
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Completion of Action Plans and Evaluations |
Call toll free 1 (877) 477-3250 to book this workshop.
Classes are delivered in Toronto, Mississauga and online.
Workshop Price: $295 per person + HST
Manual Price: $29.99 + HST
Classes run monthly.