Administrative Support Corporate Training

Call toll free 1 (877) 477-3250 to book this workshop.

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

Call toll free 1 (877) 477-3250 to book this workshop.

Administrative Support :

Module One: Getting Started
	Icebreaker
	Ground rules
	The parking lot
	Workshop objectives
	Action plans and evaluation forms

Module Two: Getting Organized, Part One
	Dealing with E-Mail
	Managing Electronic Files
	Keeping Track of the Paper Trail
	Making the Most of Voice Mail
Module Three: Getting Organized, Part Two
	Keeping Your Workspace Organized
	Using a To-Do Book
	The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module Four: Managing Time
	Managing Your Time
	Keeping Others on Track
	Maintaining Schedules
Module Five: Getting It All Done On Time
	Prioritizing
	The Secret to Staying on Track
	Goal Setting
Module Six: Special Tasks
	Planning Small Meetings
	Planning Large Meetings
	Organizing Travel
Module Seven: Verbal Communication Skills
	Listening and Hearing: They Aren’t the Same Thing
	Asking Questions
	Communicating with Power
Module Eight: Non-Verbal Communication Skills
	Body Language
	The Signals You Send to Others
	It’s Not What You Say, It’s How You Say It
Module Nine: Empowering Yourself
	Being Assertive
	Resolving Conflict
	Building Consensus
	Making Decisions
Module Ten: The Team of Two
	Working with Your Manager
	Influencing Skills
	What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
	Ergonomics
	Stress Management
	Dealing with a Heavy Workload
Module Twelve: Wrapping Up
	Words from the Wise
	Review of Parking Lot
	Lessons Learned
	Completion of Action Plans and Evaluations

Call toll free 1 (877) 477-3250 to book this workshop.

Classes are delivered in Toronto, Mississauga and online.

Workshop Price: $295 per person + HST

Manual Price: $29.99 + HST

Classes run monthly.