Self-confident and assertiveness are two skills that are crucial for success in life. If you don’t feel worthy, and/or you don’t know how to express your self-worth when communicating with others, life can be very painful. This workshop will give participants an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives.

Assertiveness and Self Confidence
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Module One: Getting Started
	Icebreaker
	Ground rules
	The parking lot
	Workshop objectives
	Action plans and evaluation forms

Module Two: What Does Self-Confidence Mean To You?
	What is Assertiveness?
	What is Self-Confidence?
	The Four Styles

Module Three: Obstacles to Our Goals
	Types of Negative Thinking
	Case Study
	Personal Application

Module Four: Communication Skills
	Listening and Hearing: They Aren’t the Same Thing
	Asking Questions
	Body Language

Module Five: The Importance of Goal Setting
	Why Goal Setting is Important
	Setting SMART Goals
	Our Challenge to You

Module Six: Feeling the Part
	Identifying Your Worth
	Creating Positive Self-Talk
	Identifying and Addressing Strengths and Weaknesses

Module Seven: Looking the Part
	The Importance of Appearance
	The Role of Body Language
	First Impressions Count!

Module Eight: Sounding the Part
	It’s How You Say It
	Sounding Confident
	Using “I” Messages

Module Nine: Powerful Presentations
	What to Do When You’re on the Spot
	Using STAR To Make Your Case

Module Ten: Coping Techniques
	Building Rapport
	Expressing Disagreement
	Coming to Consensus

Module Eleven: Dealing with Difficult Behavior
	Dealing with Difficult Situations
	Key Tactics

Module Twelve: Wrapping Up
	Words from the Wise
	Review of Parking Lot
	Lessons Learned
	Completion of Action Plans and Evaluations

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