The Costly Knee Jerk Problem

by Juliana Trichilo Cina, jtcina.com You simply cannot be an effective communicator unless you can control your feelings. Without this control you are always in jeopardy of losing your composure. If a person or subject pushes your buttons, you will likely become defensive. It doesn’t matter whether your buttons elicit anger, sadness, arrogance, or any […]

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