Call toll free 1 (877) 477-3250 to book this workshop.
Business etiquette is so much more complex than knowing table manners like which fork to use at a business lunch. This course examines the basics, most importantly to be considerate of of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.
Have you ever been in a situation where…
– You met someone important and had no idea what to say or do?
– You spilled soup all over yourself at an important business event?
– You showed up at an important meeting under or overdressed?
Let’s face it: we’ve all had those embarrassing etiquette gaffes. This workshop will help participants look and sound their best no matter what the situation.
Call toll free 1 (877) 477-3250 to book this workshop.
Business Etiquette Course Outline:
Module One: Getting Started
Icebreaker
Ground rules
The parking lot
Workshop objectives
Action plans and evaluation forms
Module Two: Networking for Success
Creating an Effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names
Module Three: The Handshake
The Three-Step Process
FAQs
Module Four: Making Small Talk
The Four Levels of Conversation
Case Study
Module Five: Dining in Style
Understanding Your Place Setting
Using Your Napkin
Eating Your Meal
Sticky Situations and Possible Solutions
Module Six: Eating Out
Ordering in a Restaurant
About Alcoholic Beverages
Paying the Bill
Tipping
Module Seven: Business E-Mail Etiquette
Addressing Your Message
Grammar and Acronyms
Top Five Technology Tips
Module Eight: Telephone Etiquette
Developing an Appropriate Greeting
Dealing with Voice Mail
Cell Phone Do’s and Don’ts
Module Nine: The Written Letter
Thank You Notes
Formal Letters
Informal Letters
Module Ten: Dressing for Success
The Meaning of Colors
Interpreting Common Dress Codes
Deciding What To Wear
Module Eleven: International Etiquette
General Rules
Important Points
Preparation Tips
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
