For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

Communication Strategies :

Module One: Getting Started
	Icebreaker
	Ground rules
	The parking lot
	Workshop objectives
	Action plans and evaluation forms

Module Two: The Big Picture
	What is Communication?
	How Do We Communicate?

Module Three: Basic Verbal Communication Skills
	Varying the Pitch of Your Voice
	Using Tone to Your Advantage
	Monitoring Your Speed

Module Four: Advanced Verbal Communication Skills
	Speaking Like a STAR

Module Five: Non-Verbal Communication Skills
	Body Language
	The Meaning of Gestures

Module Six: More on Listening
	A Word from President Roosevelt
	Being an Active Listener
	The Signals You Send to Others

Module Seven: Asking Good Questions
	Open Questions
	Closed Questions
	Probing Questions

Module Eight: Using Appreciative Inquiry
	The Four Stages
	The Purpose of AI
	Examples and Case Studies

Module Nine: Bringing People to Your Side
	A Dash of Emotion
	Plenty of Facts
	Bringing it All Together

Module Ten: Making Small Talk
	Level One: General Topics
	Level Two: Sharing Your Ideas and Thoughts
	Level Three: Sharing Your Experiences

Module Eleven: Overcoming Common Barriers
	Language Differences
	Cultural Differences
	Different Place, Same Time

Module Twelve: Wrapping Up
	Words from the Wise
	Review of Parking Lot
	Lessons Learned
	Completion of Action Plans and Evaluations

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