For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.
Call toll free 1 (877) 477-3250 to book this workshop.
Module One: Getting Started | |
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Icebreaker |
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Ground rules |
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The parking lot |
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Workshop objectives |
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Action plans and evaluation forms |
Module Two: The Big Picture | |
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What is Communication? |
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How Do We Communicate? |
Module Three: Basic Verbal Communication Skills | |
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Varying the Pitch of Your Voice |
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Using Tone to Your Advantage |
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Monitoring Your Speed |
Module Four: Advanced Verbal Communication Skills | |
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Speaking Like a STAR |
Module Five: Non-Verbal Communication Skills | |
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Body Language |
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The Meaning of Gestures |
Module Six: More on Listening | |
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A Word from President Roosevelt |
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Being an Active Listener |
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The Signals You Send to Others |
Module Seven: Asking Good Questions | |
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Open Questions |
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Closed Questions |
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Probing Questions |
Module Eight: Using Appreciative Inquiry | |
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The Four Stages |
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The Purpose of AI |
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Examples and Case Studies |
Module Nine: Bringing People to Your Side | |
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A Dash of Emotion |
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Plenty of Facts |
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Bringing it All Together |
Module Ten: Making Small Talk | |
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Level One: General Topics |
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Level Two: Sharing Your Ideas and Thoughts |
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Level Three: Sharing Your Experiences |
Module Eleven: Overcoming Common Barriers | |
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Language Differences |
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Cultural Differences |
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Different Place, Same Time |
Module Twelve: Wrapping Up | |
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Words from the Wise |
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Review of Parking Lot |
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Lessons Learned |
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Completion of Action Plans and Evaluations |