Conflict Resolution

Disgruntled customers, quarrelling employees, strained personal relationships… each of these conflicts can bring a number of complications into your life. Especially when left to brew without resolution, the fallout from conflict grows more and more severe.

Newton’s Law of Gravity teaches us that “for every action, there is an equal and opposite reaction.” In conflict the same holds true. If you are fighting hard for your position, the person you are fighting must push back equally hard in order to protect his/her position and avoid losing ground. This dynamic is what maintains equilibrium. In other words, arguing produces more arguing and listening produces more listening.

This presents a problem because two people with opposing views cannot both be right. Another way to understand this is that if both parties must be heard there is no one to listen.

  • If the people you’re in conflict with are argumentative, stop arguing.
  • If the people you’re in conflict with don’t seem to want consensus, neither do you.
  • If the people you’re in conflict with won’t see the validity of your position, you’re not seeing the validity of theirs.

This program will cover:

  • What’s happening in between the lines of conflict
  • What is forgiveness and how to achieve it
  • Tools for successful communication
  • Managing emotional explosions
  • Developing rules of engagement
  • Fair negotiations and arriving at a resolution
  • Repairing relationships
  • Learning how to listen

Class delivered in Toronto, Mississauga, and online.

Call toll free 1 (877) 477-3250 to book this workshop.

$295 per person

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