Emotional intelligence (EI) describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence has been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985.
As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn’t until the publication of Daniel Goleman’s best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.
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Emotional Intelligence Course Outline:
| Getting Started |
| Icebreaker |
| Ground rules |
| The parking lot |
| Workshop Objectives |
| Action plans and Evaluation forms |
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| What is Emotional Intelligence |
| Self Management |
| Self Awareness |
| Self Regulation |
| Self Motivation |
| Empathy |
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| Four skills in emotional intelligence |
| How to Accurately Perceive Emotions |
| Use Emotions to Facilitate Thinking |
| Understand Emotional Meanings |
| Manage Emotions |
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| Verbal Communication Skills |
| Focused Listening |
| Asking Questions |
| Communicating with Flexibility and Authenticity |
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| Non-Verbal Communication Skills |
| Body Language |
| The Signals You Send to Others |
| It’s Not What You Say, It’s How You Say It |
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| Social Management and Responsibility |
| Benefits of Emotional Intelligence |
| Articulate your Emotions Using Language. |
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| Tools to Regulate Your Emotions |
| Seeing the Other Side |
| Self Management and Self Awareness |
| Giving in Without Giving Up |
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| Gaining Control |
| Using Coping Thoughts |
| Using Relaxation Techniques |
| Bringing it All Together |
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| Business Practices (Part 1) |
| Understand Emotions and How to Manage Them in the Workplace |
| Role of Emotional Intelligence at Work |
| Disagreeing Constructively |
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| Business Practices (Part 2) |
| Optimism |
| Pessimism |
| The Balance Between Optimism & Pessimism |
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| Making an Impact |
| Creating a Powerful First Impression |
| Assessing a Situation |
| Being Zealous without Being Offensive |
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| Wrapping Up |
| Words from the Wise |
| Review of Parking Lot |
| Lessons Learned |
| Completion of Action Plans and Evaluations |
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