We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Interpersonal Skills :

Module One: Getting Started
	Icebreaker
	Ground rules
	The parking lot
	Workshop objectives
	Action plans and evaluation forms

Module Two: Verbal Communication Skills
	Listening and Hearing: They Aren’t the Same Thing
	Asking Questions
	Communicating with Power

Module Three: Non-Verbal Communication Skills
	Body Language
	The Signals You Send to Others
	It’s Not What You Say, It’s How You Say It

Module Four: Making Small Talk and Moving Beyond
	Starting a Conversation
	The Four Levels of Conversation

Module Five: Moving a Conversation Along
	Asking for Examples
	Using Repetition
	Using Summary Questions
	Asking for Clarity and Completeness

Module Six: Remembering Names
	Creating a Powerful Introduction
	Using Mnemonics
	Uh-Oh… I’ve Forgotten Your Name

Module Seven: Influencing Skills
	Seeing the Other Side
	Building a Bridge
	Giving in Without Giving Up

Module Eight: Bringing People to Your Side
	A Dash of Emotion
	Plenty of Facts
	Bringing it All Together

Module Nine: Sharing Your Opinion
	Using I Messages
	Disagreeing Constructively
	Building Consensus

Module Ten: Negotiating Basics
	Preparation
	Opening
	Bargaining
	Closing

Module Eleven: Making an Impact
	Creating a Powerful First Impression
	Assessing a Situation
	Being Zealous without Being Offensive

Module Twelve: Wrapping Up
	Words from the Wise
	Review of Parking Lot
	Lessons Learned
	Completion of Action Plans and Evaluation

Interpersonal Skills