The Encarta Dictionary defines knowledge management as, “the organization of intellectual resources and information systems within a business environment.” Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!

This one-day course will give you the tools that you need to begin implementing knowledge management in your organization, no matter what the size of your company or your budget.

Call toll free 1 (877) 477-3250 to book this workshop.

Knowledge Management (KM) :

Module One: Getting Started
	Icebreaker
	Ground rules
	The parking lot
	Workshop objectives
	Action plans and evaluation forms
Module Two: Understanding Knowledge Management
	What is Knowledge
	What is Knowledge Management
	A Brief History
	Applications in the Workplace
Module Three: Do’s and Don’ts
	Date, Information, And Knowledge
	The Tacit Mode
	The Explicit Mode
	Identifying Conversion Categories
Module Four: The Knowledge Management Life Cycle
	Understanding Episodes
	Acquisition
	Knowledge
	Integration
Module Five: The New Knowledge Management Paradigm
	Paradigms of the Past
	The New Paradigm
	Implications and Applications
	The KM Endgame
Module Six: Knowledge Management Models
	The Nona and Takeuchi Model (SECI)
	Wiig Model
	Kakadadse Model
	Boisot Model
Module Seven: Building a KM Rationale
	Why Rationale is Necessary
	Building A Business Case
	Finding Success Stories
	The Commodization/Customization Model
Module Eight: Customizing Knowledge Management Definitions
	Components of a KM Definition
	Customizing the Components
	Sample Definitions
	Creating a KMBOK
Module Nine: Implimenting Knowledge Management in Your Organization
	Gathering Support
	Identifying Opportunities For Revenue Streams
	Key Knowledge Management Techniques
	A Map For Success
	The No-Budget Scenario
Module Ten:
	About the Chief Knowledge Officier
	Knowledge Management Skill Checklist
	The KM Imperative
	The Hype Curve
	Barriers And Helpers To Success
Module Eleven: Advanced Topics
	The Knowledge Management Maturity Model
	Absorptive Capacity
	Rustineness
	Process Model Types
Module Twelve: Wrapping Up
	Words from the Wise
	Review of Parking Lot
	Lessons Learned
	Completion of Action Plans and Evaluations