Have you ever found yourself in a situation where…

– You needed to solve a tough customer issue?
– You had to make a major purchase?
– You had to assign chores in the family?

We all solve problems of every size every day. This workshop will give participants some processes and tools to make their problem solving effective and creative, and to help them create win-win situations.

Call toll free 1 (877) 477-3250 to book this workshop.

Creative Problem Solving :

Module One: Getting Started
	Icebreaker
	Ground rules
	The parking lot
	Workshop objectives
	Action plans and evaluation forms
Module Two: The Problem-Solving Method
	Introduction to Six-Step Process
	Problem Definition
	Information Gathering
	Generating Possible Solutions
	Analyzing the Solutions
	Selecting the Best Solution(s)
	Planning the Next Course Of Action (Next Steps)
Module Three: Problem Definition
	Identifying the Problem
	PAG vs. PAU
	Determining the Scope
	Writing the Problem Statement
Module Four: Information Gathering
	Understanding Types of Information
	Identifying Key Questions
	Developing Criteria
Module Five: Brainstorming Basics
	Creating a Creative Space
	Setting the Ground Rules
	Generating Ideas
Module Six: Generating Solutions, Part One
	Logistical Solutions
	Using Affinity Diagrams
	Word-Chaining
Module Seven: Generating Solutions, Part Two
	Using the Box Method
	Using the Six Thinking Hats
	Using the Blink Method
Module Eight: Evaluating Solutions
	Developing Criteria
	Using Cost/Benefit Analysis
	Group Voting
Module Nine: Selecting a Solution
	Doing a Final Analysis
	Facts vs. Intuition
	Refining and Re-Refining the Shortlist
Module Ten: Planning Your Next Steps
	Identifying Tasks
	Identifying Resources
	Evaluating and Adapting
Module Eleven: Recording Lessons Learned
	Planning the Follow-Up Meeting
	Celebrating Successes
	Identifying Improvements
Module Twelve: Wrapping Up
	Words from the Wise
	Review of Parking Lot
	Lessons Learned
	Completion of Action Plans and Evaluations