Have you ever found yourself in a situation where…
– You needed to solve a tough customer issue?
– You had to make a major purchase?
– You had to assign chores in the family?
We all solve problems of every size every day. This workshop will give participants some processes and tools to make their problem solving effective and creative, and to help them create win-win situations.
Call toll free 1 (877) 477-3250 to book this workshop.
Module One: Getting Started | |
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Icebreaker |
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Ground rules |
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The parking lot |
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Workshop objectives |
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Action plans and evaluation forms |
Module Two: The Problem-Solving Method | |
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Introduction to Six-Step Process |
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Problem Definition |
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Information Gathering |
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Generating Possible Solutions |
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Analyzing the Solutions |
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Selecting the Best Solution(s) |
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Planning the Next Course Of Action (Next Steps) |
Module Three: Problem Definition | |
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Identifying the Problem |
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PAG vs. PAU |
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Determining the Scope |
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Writing the Problem Statement |
Module Four: Information Gathering | |
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Understanding Types of Information |
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Identifying Key Questions |
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Developing Criteria |
Module Five: Brainstorming Basics | |
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Creating a Creative Space |
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Setting the Ground Rules |
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Generating Ideas |
Module Six: Generating Solutions, Part One | |
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Logistical Solutions |
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Using Affinity Diagrams |
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Word-Chaining |
Module Seven: Generating Solutions, Part Two | |
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Using the Box Method |
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Using the Six Thinking Hats |
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Using the Blink Method |
Module Eight: Evaluating Solutions | |
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Developing Criteria |
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Using Cost/Benefit Analysis |
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Group Voting |
Module Nine: Selecting a Solution | |
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Doing a Final Analysis |
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Facts vs. Intuition |
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Refining and Re-Refining the Shortlist |
Module Ten: Planning Your Next Steps | |
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Identifying Tasks |
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Identifying Resources |
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Evaluating and Adapting |
Module Eleven: Recording Lessons Learned | |
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Planning the Follow-Up Meeting |
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Celebrating Successes |
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Identifying Improvements |
Module Twelve: Wrapping Up | |
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Words from the Wise |
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Review of Parking Lot |
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Lessons Learned |
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Completion of Action Plans and Evaluations |