Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Call toll free 1 (877) 477-3250 to book this workshop.

Supervising Others :

Module One: Getting Started
	Icebreaker
	Ground rules
	The parking lot
	Workshop objectives
	Action plans and evaluation forms
Module Two: Setting Expectations
	Defining the Requirements
	Identifying Opportunities for Improvement and Growth
	Setting Verbal Expectations
	Putting Expectations in Writing
Module Three: Setting Goals
	Understanding Cascading Goals
	Setting SMART Goals
	Helping Others Set Goals
Module Four: Assigning Work
	General Principles
	The Dictatorial Approach
	The Apple-Picking Approach
	The Collaborative Approach
Module Five: Degrees of Delegation
	Level One: Complete Supervision
	Level Two: Partial Supervision
	Level Three: Complete Independence
Module Six: Implementing Delegation
	Deciding to Delegate
	To Whom Should You Delegate
	Providing Instructions
	Monitoring the Results
	Troubleshooting Delegation
Module Seven: Providing Feedback
	Characteristics of Good Feedback
	Feedback Delivery Tools
	Informal Feedback
	Formal Feedback
Module Eight: Managing Your Time
	The 80/20 rule
	Prioritizing With the Urgent-Important Matrix
	Using a Productivity Journal
	Using Routines to Simplify Your Workday
Module Nine: Resolving Conflict
	Using a Conflict Resolution Process
	Maintaining Fairness
	Seeking Help Within the Team
	Seeking Help Outside the Team
Module Ten: Tips for Special Situations
	What To Do If You’ve Been Promoted From Within The Team
	What To Do If You’re Leading a Brand New Team
	What To Do If You’re Taking on an Established Team
Module Eleven:  A Survival Guide for the New Supervisor
	Ask the Right Questions of the Right People
	Go to Gemba
	Keep Learning!
Module Twelve: Wrapping Up
	Words from the Wise
	Review of Parking Lot
	Lessons Learned
	Completion of Action Plans and Evaluations